Privacy Policy

1. Introduction

Through the Plate (“we”, “our”, “us”) is a digital platform designed for health practitioners including dietitians, nutritionists, and personal trainers to collect meal photos from clients and provide visual feedback.

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following information:

A. Practitioner Information

Full name
Business name
Contact details (email, phone number)
Payment details
Professional registration information (if provided)

B. Client Information

Name (or preferred name)
Email address
Meal photographs
Written food logs or notes
Feedback records

C. Automatically Collected Information

IP address
Device information
Browser type
Usage data
Cookies and analytics data

3. Sensitive Information

Meal photos and dietary records may constitute health information, which is considered sensitive information under Australian privacy law.

By using Through the Plate, you consent to the collection and storage of this information for the purpose of delivering practitioner services.

4. How We Use Information

We use information to:

Provide platform functionality
Enable practitioners to review and comment on meal uploads
Track progress over time
Process subscription payments
Improve system performance
Communicate service updates

We do not sell personal or health data to third parties.

5. Data Storage & Security

We implement reasonable technical and organisational safeguards including:

Secure encrypted servers
Password-protected practitioner accounts
Secure payment processing
Access control protocols

However, no system is completely secure. Users acknowledge that data transmission over the internet carries inherent risks.

6. Data Sharing

We may share data:

With secure third-party service providers (e.g., payment processors, hosting providers)
If required by law
To prevent fraud or security breaches

Client data is only visible to the assigned practitioner and authorised platform administrators.

7. Data Retention

Data is retained:

For the duration of an active subscription
For a reasonable period after account closure for compliance and record keeping

Users may request deletion of their data in writing.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.